Customized Cyber Security Services Tailored For All Your Business Needs
Customized Cyber Security Services Tailored For All Your Business Needs
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Expertise as a Service (EaaS) is a business model that allows companies to access specialized skilled resources on a flexible, as-needed basis through remote or online means, eliminating the need for hiring full-time employees or consultants.
Zeplynx's Expertise-as-a-Service (EaaS) is a 24x7 IT support solution that remotely addresses IT problems on behalf of Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), and end-clients. This service encompasses the management of day-to-day, in-scope tasks, offering technical assistance and support for computer systems, hardware, networks, and software. The primary objective of EaaS is to deliver rapid and effective resolutions to IT issues, minimizing disruptions to end-client operations. Customizable to the unique requirements of MSPs, MSSPs, and end-clients, it allows flexibility in terms of support hours, response times, and required expertise levels.
Zeplynx's Expertise-as-a-Service offers cost-effective resources with technical and industry expertise for the following job roles:
Zeplynx's Helpdesk-as-a-Service is a cost-effective solution for businesses to outsource their customer support needs to experienced experts. This option is more efficient than maintaining an in-house team, as it eliminates the need for hiring and firing processes. Additionally, it allows MSPs/MSSPs to easily scale their business to meet the changing needs of their customers.
Zeplynx's Security Engineer-as-a-Service helps MSPs and MSSPs enhance the security posture of their end customers by utilizing existing security solutions. Zeplynx provides skilled security engineers with expertise in areas like Secure Software Development, Penetration Testing, vCISO, and more, tailored to the customer's requirements.
Zeplynx's Security Expertise-as-a-Service empowers MSPs and MSSPs to enhance the security stance of their end clients by harnessing existing security solutions. Zeplynx offers skilled security engineers proficient in various domains, including Secure Software Development, Penetration Testing, vCISO, and more, tailored to meet the specific requirements of the customer.
Zeplynx's L2/L3 Expertise-as-a-Service delivers a specialized skill set to MSPs and MSSPs, aligning with their business requirements. By entrusting L2/L3 Engineers to Zeplynx, MSPs/MSSPs can optimize their return on investment, ensuring timely ticket resolution within SLAs and seamlessly addressing engineer changes due to evolving needs or personnel transitions.
If you're considering outsourcing any of your full-time internal resources, you might be wondering if it's a cost-effective decision. Here are several ways in which Zeplynx's Expertise Outsourcing Service can address common resource-related challenges and offer a significant return on investment:
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Cost Reduction: By opting for outsourcing, Zeplynx can minimize labour expenses as it removes the necessity to hire and train a dedicated in-house team.
Expertise Availability: Outsourcing enables Zeplynx to tap into a broader spectrum of technical skills and knowledge that may surpass its internal capabilities.
Adaptability: Zeplynx can swiftly adapt its support levels through outsourcing, which is especially advantageous in times of increased demand.
Enhanced Efficiency: Delegating IT helpdesk tasks can streamline Zeplynx's helpdesk operations, leading to quicker response times and more effective resolution of tech issues.
Scalability: Outsourcing offers Zeplynx the flexibility to scale its helpdesk workforce up or down based on evolving business needs.
Core Business Concentration: Zeplynx can focus more on its fundamental business goals and competencies by outsourcing IT helpdesk tasks, avoiding diversion of resources to IT support.
Round-the-Clock Support: Outsourcing the IT helpdesk assures Zeplynx continuous 24/7 support availability, which is crucial for businesses with international operations or clientele.
Click here to know about process of Zeplynx Expertise-as-a-Service.
Zeplynx provides a mix of onsite and remote resources as part of its Expertise-as-a-Service offering. Zeplynx effectively employs a combination of onsite and remote solutions to address the client's diverse requirements.
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